Start your request
Email Smart Business Solutions to delete your account.
Use the email address connected to your account where possible. Please do not send your password, identity documents or sensitive information unless we specifically and securely ask for it.
What to include
- the email address used for your account;
- the SBS service you use, such as Events, ATS or Pricing; and
- the name of your organisation, if your account is linked to one.
What happens next
We will acknowledge your request, verify identity and authority where needed, then close and delete the account where appropriate. If your account is managed by an organisation, we may need to involve that organisation because it may control the account and its data.
Personal data deletion
Closing an account and erasing all personal information can be different requests. If you want a request specifically about your personal data, use our Delete data request page.
Retention exceptions
We may retain limited information where this is required or permitted by law, needed to protect security, resolve a dispute, establish or defend legal claims, or required under a customer organisation’s documented instructions. Our normal retention schedule is available in the Data Retention Policy.