Start your request
Email Smart Business Solutions to request deletion of your personal data.
You can use this route whether or not you have an SBS account. Please do not email passwords, copies of identity documents or sensitive information unless we specifically and securely ask for it.
What to include
- your name and the email address or contact details we are likely to hold;
- the SBS service involved, if known;
- the organisation connected to the request, if applicable; and
- a clear statement that you are requesting deletion of your personal data.
How we handle the request
We will acknowledge the request and take proportionate steps to verify your identity. Where an organisation using an SBS service is the data controller, we may pass the request to it or work with it to respond. We will let you know the outcome and explain any information we cannot delete.
When we may retain limited data
Erasure is not absolute. We may keep limited information where this is required or permitted by law, needed to protect security, establish, exercise or defend legal claims, or required under the documented instructions of an organisation that controls the data. Where appropriate, we will restrict further use instead.
Close an account instead
If you want to close an SBS login or account, use the Delete account route. Read our Privacy Policy for further information about your rights and our Data Retention Policy for the standard retention periods.